Contact buyer support

Purchased tickets to an event and need some help?

You can contact the event organiser directly by submitting the form below!

Alternatively, contact the event organiser directly via the event page.

Maybe some of these FAQs will help you find the answers you were looking for

I didn’t receive my tickets?

Once you’ve purchased your tickets, you will receive an email with the transaction invoice and tickets attached. If you didn’t receive tickets after purchase you most likely submitted your email address with a typo in it. You can message the organiser requesting a resend of tickets - they can edit your email address on their reports and then resend tickets. You can contact them by heading to the event page, scrolling to the bottom and clicking “Contact”.

What about refunds?

If requesting a refund for an event, you must contact the organiser through the “Contact” button at the bottom of the event page. Refunds relating to events are handled solely by the Event Organiser who creates and manages their event on Humanitix. Humanitix lets event organisers set their own refund policies. The organiser can elect to list their refund policy within the event details, the confirmation email or the ticket. The Humanitix booking & payment fees are non-refundable.

Purchasing from a 3rd Party, how do I check if it’s real?

Humanitix does not support tickets purchased via other websites or retailers. It is at your own risk that you trust any ticket not purchased directly from Humanitix

Can I forward my ticket to a friend?

Yes, you can forward one or all of your tickets to any email/phone. However the Humanitix scanning app ensures that each ticket QR-code can be used only once.

What happens if I accidentally lose/change/delete my ticket?

Tickets can be reissued to the ticket purchaser only, and we recommend you contact the event organiser directly ahead of the event day to do this. The tickets will be re-sent to the original email address.

What happens if I forget my phone or my battery dies at the venue?

You will need some form of valid ID so that the staff can access your details through the Humanitix check-in app/system. You can give your order number & name which can be searched on the scanner.

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